Effective Date: [Insert Date]
Thank you for shopping at IPTvero.com. We strive to provide you with the best IPTV service experience. Please read our Refund and Returns Policy carefully before making any purchase.
All services and products sold on IPTvero.com are digital and delivered electronically. There are no physical goods shipped.
Since our IPTV subscriptions are digital, returns are not applicable. Once a subscription has been activated and delivered, it cannot be returned or exchanged.
Refunds are only issued in the following cases:
You did not receive your IPTV subscription within the agreed time.
The subscription is not working at all, and our support team is unable to resolve the issue.
You contact us within 24 hours of receiving your subscription to report a technical issue.
⚠️ Note: We do not issue refunds for:
Buyer’s remorse or change of mind.
Compatibility issues if the customer didn’t check before purchase.
Temporary server/channel outages.
User misconfiguration of devices or apps.
We highly recommend that new customers request a free trial (if available) before purchasing a full subscription. This helps ensure compatibility with your device and internet connection.
To request a refund, please contact our support team with the following information:
Order number
Payment confirmation
Detailed explanation of the issue
Screenshots or proof (if possible)
📧 Email: support@iptvero.com
📱 WhatsApp: +212 6 00 00 00 00
Our team will review your case and respond within 24–48 hours.
We reserve the right to refuse refunds to users who abuse the system, request multiple refunds, or use the service extensively before requesting a refund.
We may update this Refund and Returns Policy at any time. Changes will be published on this page. Your continued use of our service means you accept the updated policy.
